Return-Refund Policy

Imperial Trophy & Awards strives to offer quality custom products with competitive pricing, fast turnaround and superior customer service.

Awards:

Please contact us within fifteen (14) days if the item(s) you receive are broken or damaged in any way or if we have made a mistake in fulfilling your order. All issues after fifteen (14) days will be charged a reasonable replacement charge. 

Apparel, Promotional Products & Gifts:

Please contact us within fifteen (4) days if the item(s) you receive are broken or damaged in any way or if we have made a mistake in fulfilling your order. All issues after fifteen (4) days will be charged a reasonable replacement charge.

Please know that if you place an order and then cancel you will be charged full amount.  All engraved plates, plaques, acrylics, glass, apparel and promotional items are non-refundable. 

We do not accept returns, refunds or exchanges.