Return-Refund Policy

Imperial Trophy & Awards strives to offer quality custom products with competitive pricing, fast turnaround and superior customer service.

Awards:

Please contact us within fifteen (14) days if the item(s) you receive are broken or damaged in any way or if we have made a mistake in fulfilling your order. All issues after fifteen (14) days will be charged a reasonable replacement charge. 

Apparel, Promotional Products & Gifts:

Please contact us within fifteen (4) days if the item(s) you receive are broken or damaged in any way or if we have made a mistake in fulfilling your order. All issues after fifteen (4) days will be charged a reasonable replacement charge.

Please know that if you place an order and then cancel you will be subject to a 20% restocking fee. All engraved plates, plaques, acrylics, glass, apparel and promotional items are non-refundable. 

We do not accept returns, refunds or exchanges.